Terms & Conditions

This English version is provided for convenience only. In case of any discrepancy, the Romanian version prevails.

1. General provisions

This document (the „Terms and Conditions” or the „Terms”) sets out the conditions under which the website lenzia.ro (the „Website”) may be used, as well as the general framework within which LENZIA S.R.L., a company with its registered office at București, Sectorul 6, Splaiul Independenței, Nr. 313B, Bl. C10, registered with the Trade Registry under no. J2026045089000, fiscal code RO55244754, registered for VAT, e-mail contact@lenzia.cam („Lenzia”, the „Company”, „we”), presents and contracts its services.

By accessing and using the Website you declare that you have read, understood and accepted these Terms. If you do not agree with any of the provisions below, please do not use the Website.

2. Definitions

• „Website” - the website available at lenzia.ro, together with all its presentation pages and subdomains;
• „Services” - Lenzia's real-time space occupancy monitoring services, including the counting Equipment, the software platform (dashboard), capacity alerts and the related configuration, commissioning and support services;
• „Equipment” - the counting hardware mounted at the access points of the Client's space, together with the related mounting and cabling accessories;
• „Setup” - the one-time price of the Equipment, its configuration and commissioning, as displayed on the Website; the Setup does not include Installation work, which is contracted separately under section 5.5;
• „Installation” - the work of mounting and cabling the Equipment at the access points of the space, carried out by a partner installer;
• „Subscription” - the recurring price of access to the software platform and related services, invoiced monthly or annually;
• „User” - any person who accesses or uses the Website;
• „Client” - the legal entity or authorised natural person entering into a Contract with the Company for the Services;
• „Contract” - the written services agreement concluded separately from these Terms between the Company and the Client;
• „Offer” - the personalised commercial proposal issued in writing by the Company following an assessment of a prospective Client's needs.

3. The informative nature of the Website's content

The Website serves exclusively to present the Services. The information published on the Website - including the subscription plan descriptions, the feature examples and the Setup prices - is indicative and does not constitute an offer to contract within the meaning of art. 1188 of the Civil Code, but an invitation to negotiate.

We make reasonable efforts to keep the published information correct and up to date, but we do not guarantee that it is complete or error-free. The Website does not process online payments and has no online shop function.

4. The Lenzia Services

Lenzia provides a real-time space occupancy monitoring service: Equipment counting passages, installed at the access points of the Client's space, together with access to a web platform where the Client sees how many people are inside and receives capacity alerts.

Counting is completely anonymous: the system generates exclusively numeric occupancy data, stores no images and identifies no one.

The specific features of the Services, service levels, duration, installation conditions and any other technical or commercial details are established exclusively through the Contract.

5. Prices and price changes

5.1. The total price of the Services consists of the Setup (one-time, based on the number of entrances of the space) and the Subscription (recurring, invoiced monthly or annually). Reference prices are published on the Pricing page.

5.2. Prices are expressed in Romanian lei (RON). The prices displayed on the Website are net of VAT. The Company is registered for VAT, so value added tax at 21% is added on invoicing and shown separately on the invoice.

5.3. The Company may change the prices displayed on the Website, as well as the structure of the plans and Setup bands, at any time and without prior notice. The price applicable to a prospective Client is the one stated in the written Offer issued to them, for the validity period indicated therein.

5.4. For Clients with an ongoing Contract, any change to the Subscription rate applies starting with the billing period following its communication. If the Client does not accept the new rate, they may terminate the Contract under section 8, at no additional cost.

5.5. Installation is not included in the Setup prices displayed on the Website. The mounting and cabling work is carried out by a partner installer, and its cost is established individually, depending on the region the space is in and on its particularities (cable routes, type of construction, related works). For this reason, Installation rates may differ from one part of the country to another. The estimated cost of Installation is stated separately in the Offer, before contracting.

6. Offers, conclusion of the contract and payment

6.1. The final Offer is issued individually, in writing, following an assessment of each prospective Client's space (number of entrances, particularities of the space, services requested).

6.2. The Services are provided exclusively on the basis of a separately concluded written services Contract between the Company and the Client. In case of any discrepancy between the information on the Website and the provisions of the Contract, the Contract prevails.

6.3. Payment is made by bank transfer (payment order), on the basis of invoices issued by the Company, into the bank account and by the deadlines set out in the Contract and on the invoice. The Setup is invoiced upon contracting, and the Subscription at the start of each billing period.

6.4. In case of late payment, the Company may suspend access to the software platform, with prior notice, until the outstanding amounts are paid. Suspension does not affect the obligation to pay the amounts due.

7. Equipment: ownership and warranty

7.1. The Equipment installed at the Client's premises is sold to the Client as part of the Setup. Ownership of the Equipment transfers to the Client upon full payment of the Setup.

7.2. The Company grants a 12-month commercial warranty on the Equipment, calculated from the commissioning date, under the conditions set out in the Contract. The warranty covers material and manufacturing defects and does not cover damage caused by improper use, unauthorised intervention, relocation or dismantling of the Equipment by third parties, power surges, flooding or other external causes.

7.3. The Client's statutory rights regarding the warranty against defects, provided by the Civil Code, as well as consumer rights provided by GEO no. 140/2021, are not affected by the commercial warranty above.

7.4. Termination of the Subscription does not affect the Client's ownership of the Equipment; it does, however, terminate access to the software platform and associated services, without which the Equipment does not provide occupancy data.

7.5. The warranty under art. 7.2 covers the Equipment, not the Installation work. The partner installer who carried out the mounting and cabling work is responsible for it, according to the documents it issues.

8. Subscription term, billing and termination

8.1. The Subscription is contracted, at the Client's choice, with monthly or annual billing. Annual billing means paying the entire 12-month period in advance, at a reduced monthly rate.

8.2. The Subscription renews automatically for successive equal periods, unless either party terminates it under the conditions below.

8.3. Either party may unilaterally terminate the Subscription by written notice sent at least 30 days before the end of the current billing period. Termination takes effect at the end of that period.

8.4. In the case of annual billing, amounts paid in advance for the remaining period are not refunded, except where the law or the Contract provides otherwise.

8.5. The Company may terminate the Contract, with prior notice, in case of non-payment of outstanding amounts within a reasonable period, or use of the Services in breach of the law or of these Terms.

9. The contracting process

1. You send us a quote request, through the form on the Website or directly at contact@lenzia.cam;
2. We assess your space together (number of entrances, specific needs), with no obligation on your part;
3. We issue a personalised written Offer;
4. If the Offer is accepted, we conclude the Contract; the Installation follows, carried out by the partner installer, then commissioning and activation of the Services.

10. Use of the Website

Users undertake to use the Website in good faith and in accordance with applicable law. In particular, it is prohibited:

• to affect or attempt to affect the operation or security of the Website (including through cyber attacks, unauthorised access or the introduction of malicious code);
• to extract the content of the Website automatically or in bulk (scraping), other than as permitted by law;
• to use the Website to send unsolicited commercial communications or for any unlawful purpose.

11. Intellectual property

The name „Lenzia”, the visual identity elements, the content, texts, graphics, interface elements, the software platform and any other materials published on the Website belong to the Company or are lawfully used by it and are protected by intellectual property legislation. Their reproduction, distribution or use for commercial purposes is permitted only with the Company's prior written consent. Quoting with attribution of the source is permitted.

The sale of the Equipment does not transfer to the Client any right over the software platform or the programs serving it; these remain the property of the Company and are subject to a right of use limited to the duration of the Subscription.

12. Liability

The Website is made available „as is” and „as available”. The Company does not guarantee uninterrupted or error-free operation of the Website and is not liable for temporary unavailability caused by maintenance operations, hosting service providers or other causes beyond its control.

The Company is not liable for decisions taken solely on the basis of the indicative information published on the Website. The Company's liability in connection with the Services is that established through the Contract.

The occupancy data provided through the platform is informative and intended to assist in managing the space. Responsibility for complying with the legal rules on the maximum permitted capacity of the space and with safety obligations rests entirely with the Client, as administrator of the space.

No provision of these Terms excludes or limits liability which, according to the law, cannot be excluded or limited.

13. Protection of personal data

Full information on how we process personal data, in accordance with Regulation (EU) 2016/679 (GDPR), is available in the Privacy Policy, which forms part of the contractual framework applicable to the use of the Website.

14. Consumer protection. Dispute resolution

The Lenzia Services are addressed to professionals (legal entities and authorised natural persons), for the spaces they administer.

If you are acting as a consumer, you benefit from all the rights provided by consumer protection legislation. You may contact the National Authority for Consumer Protection (ANPC) - anpc.ro - and you may use the alternative dispute resolution (SAL) mechanism: anpc.ro/ce-este-sal.

Any dispute relating to the use of the Website or to the Services will be settled first amicably - write to us at contact@lenzia.cam. Failing an amicable solution, disputes will be settled by the courts having jurisdiction according to the law; in relations with professionals, jurisdiction lies with the courts at the Company's registered office.

15. Force majeure

Neither party is liable for the non-performance or improper performance of its obligations where this is due to a force majeure event, as defined by art. 1351 of the Civil Code.

16. Changes to the Terms

The Company may update these Terms at any time, to reflect legislative, technical or commercial changes. The version in force, together with the date of the last update, is permanently published on this page. Continued use of the Website after the changes are published constitutes acceptance of them.

17. Applicable law

These Terms are governed by Romanian law. Any null or inapplicable clauses do not affect the validity of the remaining provisions.

18. Contact

For any question relating to these Terms you may write to us at contact@lenzia.cam.